Right of withdrawal
Information on the statutory right of withdrawal
If you are a natural person and purchase products or services for a purpose that cannot be attributed to your commercial or self-employed professional activity, you have the following statutory right of withdrawal:
(1) Right of withdrawal
You have the right to withdraw from this contract within 14 days of the day on which you or a third party named by you, other than the carrier, took possession of the goods (or the last item, partial delivery or piece in the case of a contract covering several goods in a single order or the delivery of goods in several partial deliveries or pieces) or from the day the contract was concluded, without giving any reason.
To exercise your right of withdrawal, you must inform us
Berufsfachschulen Heimerer GmbH
Obere Wiesen 9
86899 Landsberg
Tel. 08191 9288-0
Fax 08191 9288-99
Email landsberg@heimerer.de
Heimerer Akademie GmbH
Hohmannstraße 7b
04129 Leipzig
Tel. 0341 991522-0
Fax 0341 991522-98
Email akademie@heimerer.de
Heimerer Sozialpflegeschulen GmbH
Hohmannstraße 7b
04129 Leipzig
Tel. 0341 90424-0
Fax 0341 90424-99
Email leipzig@heimerer.de
Heimerer Foundation
Obere Wiesen 9
86899 Landsberg
Tel. 08191 9288-0
Fax 08191 9288-99
Email landsberg@heimerer.de
Berufsakademie Heimerer GmbH
Bayerstraße 73, 80335 Munich
Tel. 089 545947-0
Fax: 089 545947-99
Email: pflege-anerkennung@heimerer.de
by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the withdrawal button provided on our website for this purpose or send us a statement by post, fax or email. The use of the model withdrawal form is not mandatory.
(2) Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in which case, you will be charged fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.
- End of the cancellation policy -
(3) Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs,
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery,
- for the supply of audio or video recordings in a sealed package, if the seal has been broken after delivery
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
Complaints and Warranty
The statutory warranty provisions apply. Please note that there may be variations in shape and colour, particularly in the case of subsequent deliveries. We ask you to take this into account before making any complaints.